Privacy Policy

Solus Travel Limited has prepared this Privacy Policy to help you understand more about how we collect, use, and disclose information about you.

This Privacy Policy does not cover information that we collect about you outside of our normal business. For example, it does not cover information that we may collect in news reporting or as part of our business arrangements. Also, this Privacy Policy does not cover information that you voluntarily make public, such as by posting it in a public place, Social Media or on the Internet.

What information do we collect about you?

The information that we collect about you falls into a general category:

Information that you provide. We may collect information that you provide to us. This includes information such as your name, e-mail address, phone number, postal address, telephone numbers.

How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for a long as necessary for the purpose for which it was collected or for the period we are required to by law to comply with our legal or contractual obligations.

At the end of that retention period, your data will be deleted and/or destroyed.

How do we use this information?

We use the information that we collect about you for these purposes:

• To contact you to provide information from Solus Travel Limited or other products or services, including legal notices or information about changes to this Privacy Policy or our Terms of Use/Terms of Business.
• To respond to your requests, questions, and comments.
• As we believe is necessary to protect our rights and the rights of others, including by enforcing our Terms of Use/Terms of Business.
• And as otherwise described to you at the points of collection or pursuant to your consent.

With whom do we share this information?

We may share the information that we collect about you in these ways:

• With authorised service providers that help us provide the services or perform other business functions for us.
• To respond to court orders or other legal process, in response to a request for co-operation from law enforcement or another government agency, or to establish or exercise our legal rights or defend against legal claims.
• When we believe it is necessary to investigate, prevent, or take legal action regarding illegal activities, suspected fraud, or as otherwise required by law.
• To enforce our Terms of Use and other agreements, or otherwise protect or defend our rights or property or the rights or property of others, or the safety of the public.

How do we protect the security of the information we store?

We have in place physical, electronic, and managerial procedures to protect the information we store. However, no security system is impenetrable.

Clear Screen Clear Desk?

All staff and partners will operate a clear screen, clear desk policy. This requires
everyone that has access to information considered to be personal as defined by the Act, to

• handle it with an appropriate level of security and confidentiality to prevent disclosure, accidental or otherwise to those not entitled to access it.
• This policy shall apply to the office and any remote working place.

What happens when this Privacy Policy changes?

We may update this Privacy Policy in the future, updates will be posted on our web page or emailed directly.

Who should I contact if I have questions about this Privacy Policy?

If you have any questions or concerns about this privacy policy, please speak contact us on 01827 51736.

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